Most reputable companies have an online presence, which includes a website and potentially at least one social media platform that can be used to engage with customers and advertise for new business. When doing a search for a business such as garage door repair, you’ll likely get a listing on Google as well if they do have an active website. If the company you’re researching has no website or no listed physical address, beware. Even if a garage door service provider has a simple website with their address and other contact information, this is a good sign that they are at least doing their part to seem active, relevant, and reputable. Also don’t forget to skim through their company website to see if they provide real client testimonials.
Apart from having an active online presence, it’s also important to do some research and read online reviews from various sources to get a feel for the company you’re seeking out. This is also when it’s important to take note of where the reviews are coming from. Most well meaning people will leave truthful reviews based on their own experiences with a company, but this isn’t always the case. With Google or Yelp reviews, there’s always the possibility that someone may have a grievance with said company and will try to discredit them online at any cost. Some companies will also try to leave positive fake reviews or pay to have their listings seen more frequently (like on Yelp), making it harder for their competitors to be discovered. In instances like these, it’s best to check if they are a BBB (Better Business Bureau) accredited business, or even perform a search for them through Ripoff Report. These reviews are considered fair and non-biased, as these sites exist specifically to investigate and help protect consumers against unethical business practices.
Another important task when doing research on a garage door repair company is to investigate them over the phone. Call the company and start asking them about their services and how they do business. Do they carry insurance? How long have they been in business? What’s their availability like? Do they provide free estimates? What areas of service do they cover? Do they have a service guarantee? What type of training do their technicians have? Asking so many different questions may seem a bit invasive, but any quality garage door service provider will gladly answer any questions and not get flustered.
Don’t underestimate the power of word of mouth! Asking friends and family which garage door repair company they’ve used will likely get you some honest and solid feedback, good or bad. When you’re asking for references from people who you already know and trust, you’ll most likely end up with some great referrals! Usually, when people have a great or not so great experience with a product or service, they can’t wait to share it with someone they know!
One of the best ways to weigh your options and get a better idea of pricing for your garage door repair is to call at least three of the top-rated service providers you can find. Pricing is sometimes a pain point for many people, but it still needs to be discussed. If after speaking with three different providers, you should be able to get a better idea of what’s considered a fair price for the repair. If you’re having trouble choosing one specific company, your decision may come down to which you felt most comfortable with in your interactions or maybe which company you feel has the best quality and service offerings.
With the right questions and a little research, you’ll be well on your way to choosing the right garage door repair company to meet your needs and budget. If something seems sketchy or too good to be true, or if a company hedges on answering your questions or seems flaky regarding communication, scheduling, or pricing, go with your gut and continue your search. We hope this post has helped you to navigate through the sometimes stressful world of home ownership. Feel free to reach out to us anytime with questions! We’re always here to help.
The Up & Up Garage Doors is a family-owned company in Austin, Texas. We are fully committed to providing the best customer care possible, offering more than a decade of experience in garage door repair and installation. Our company is also fully-licensed, insured, and bonded with an A+ rating with the Better Business Bureau and many positive testimonials from past customers. We offer 24-hour emergency service, so we are always available, whenever you need us.